Please wear sensible shoes. Open toe shoes, flip-flops and/or high heels are not allowed on our production areas due to Health and Safety. Additionally, clicling shoes are not allowed in production areas. If you are cycling to our distillery please make sure you have a change of footwear.

If you wear any of the above, you will not be allowed to join the tour and a refund won't be given. 

If you are joining our Warehouse Experience, please bring warm clothes as our warehouses don't have heating :)

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket.

No, we regret we are unable to issue refunds online.  Please speak to us in store and we would do our best to rearange your visit (subject to availability).

We regret that we cannot issue any refunds for cancellations or arriving late for your experience. If you cannot make the tour time chosen, please contact the distillery as soon as possible by calling the Visitor Centre on +44 (0) 1786 843 010.

Please arrive at least 15 minutes prior to the start of your experience. If you are late we shall assume that you have failed to attend, and we reserve the right to continue the experience at the scheduled time in your absence.

Should you miss your allocated time, entry to the distillery or transfer to a later time slot cannot be guaranteed.

Bookings can only be changed at the discretion of the distillery and subject to availability.

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Deanston Distillery is a listed building. We have wheelchair access in our warehouse experience but regrettably, there are stairs around the distillery so the distillery tour is not wheelchair accessible.

There are a few stairs around the tour route. If you have any mobility requirements, please contact us before making your booking.

Due to the current situation, we can only take online bookings.  Tickets are available to purchase up to 24 hours in advance. If you would like to book on the day please phone us. If there are spaces available we will book on the day, but if we are full, then you cannot. But you can book in store for another date.

You can complete our form in the contact us section of our website www.deanstonmalt.com

You can also phone us on +44 (0) 1786 843 010

If you have a larger group we can accommodate bigger numbers in our warehouse experiences or os some of our tastings.

You can contact us by emailing bookings@deanstondistillery.com 

All the spaces on the experience must be purchased to guarantee a private tour.

What are the shop opening times?

Deanston – Monday to Sunday 10am until 5pm

25th and 26th December - Closed

1st and 2nd January - Closed

How do I book an experience?

You can book your experience via our website. 

Do I need to book an experience?

There might be some availability on the day for you to join our experiences, however, to avoid disappointment, we recommend that you book online as available spaces are sold on a first come first served basis. 

Are children allowed?

Deanston – Children of 7 years old or under are unable to join the distillery tour. Children/Young persons under 18 years are not allowed in our Tasting experiences and/or Warehouse Experiences. This is for health & safety reasons and licensing regulations.

When should I arrive?

Please arrive 10 minutes before the time of your booking.

How long can I stay

The duration of your experience is marked on your confirmation ticket. Once your experience has finished you can stay in our shop during our opening times. No rush for you to leave. 

How does the online booking system work?

All of our experiences are available for booking on our website. Following booking, you will receive an email confirmation with your chosen experience and time. A confirmation number required to redeem the tour on arrival will be on the confirmation email.

Are the experiences guided?

All experiences are guided by a member of our Visitor Centre team.

Are there storage facilities for visitors?

No. Unfortunately, there aren’t any storage facilities at this current time.